STUDENT HANDBOOK
FEES, CANCELLATION & REFUNDS POLICY
The Penn College is committed to providing a fair complaints and appeals process and respects the right of stakeholders to lodge complaints and requests for appeals about decisions. The principles of natural justice and procedural fairness will be adopted at each stage of the complaint and appeal process and all people involved will be treated with courtesy and respect. The lodgement of a complaint or a request for an appeal will not disadvantage any stakeholder in their dealings with The Penn College.
Full details of The Penn College’s Complaints Policy & Procedure is available in the Student Handbook, which is available from this website.
A complaint and appeal may be lodged by completing and submitting the Complaint and Appeal Form .
If a Qualification, Statement of Attainment or Record of Results is misplaced or damaged, the learner or past learner may request the re-issue of the misplaced or damaged document by accessing, completing and submitting the Request for re-issuance of documentation.
For privacy reasons, the request must be made by the learner (or past learner) and the original or a certified copy of one of the following identification documents must be provided:
- Driver’s licence; or
- Passport; or
- Australian Birth Certificate;
or if the learner (or past learner) doesn’t have any of the above, the following will be accepted:
- Naturalisation Certificate (Australian Citizenship); and a Current Green Medicare Card
The following fee applies for the re-issuance of documentation:
| Qualification | $30 |
| Statement of Attainment | $30 |
| Record of Results | $30 |
Certification documentation will usually be issued within 10 calendar days of a complete request being submitted provided:
- payment has been received, and
- entitlement to the documentation has been confirmed – the learner (or past learner) requesting the documentation is the learner (or past learner) to whom the documentation was originally issued.
The following measures are in place to reduce fraudulent reproduction of AQF certification documentation issued by The Penn College:
| Documentation includes: | Qualification testamur | Statement of Attainment | Record of Results |
| RTO name | X | X | X |
| RTO code | X | X | X |
| RTO logo | X | X | X |
| Unique student ID | X | X | X |
| Physical signature of authorised person | X | X | X |
| Unique 10 digit sequence number | X | X | X |
| Printed on other than ordinary white copy paper* | X | X | X |
This information has been included here for anyone who may be unsure if they have been presented with authentic certification documentation issued by The Penn College.
Please contact The Penn College if, after considering the above information, you have un-resolved doubts about the authenticity of certification documentation presented to you.